Shipping & Returns

Shipping Policy:

United States and Canada:

• When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
• Depending on the shipping provider you choose, delivery date estimates may appear on the checkout page. Please note these dates are not final and can be affected by holidays, carrier service disruptions and weather conditions.
• We do not take responsibility for delivery delays once the packages are handed to the carrier. If your delivery is taking longer than expected, you may Contact Us and we will investigate with the carrier.
• Orders are shipped in a maximum of 2 business days from the date they are placed (usually, next business day). Please note our warehouse team does not work on weekends and US holidays.
• We are unable to hold orders. All orders will be fulfilled based on the policy mentioned above. We cannot honor any requests to send parcels on specific dates beyond the established 2 business days from the date when the order is placed.

Returns Policy:

Buyer's Remorse:

• If you have a change of mind about a purchase you made with us, we are happy to offer a replacement or store credit within 14 days of the purchase date.
• To be eligible, the product must be in its original condition, unused, and in the same packaging in which it was received.
• You will be required to pay for the to and fro shipping costs for the replacement.
• No refunds will be provided for instances of buyer's remorse. Please consider your purchases carefully.
• Clearance & Deals item sales are final. We do not accept returns, exchanges, nor replacements on items purchased within this category on instances of buyer’s remorse. 

Company Error and Defective Items:

• If there's a mistake on our part, or if you receive a defective or damaged product, please contact our customer service team within 14 days of receiving the product.
• In these cases, we are happy to offer a replacement or store credit as a solution. We believe in the quality of our products and services and would like to provide you another opportunity to find something you'll love.
• Should you choose a replacement, we will cover the to and fro costs.

General Considerations:

• We understand that unique situations may arise. If you are truly unhappy with a product or our service, please reach out to our customer service team at info@aoshima-bk.com, and we'll do our best to find a solution that works for both parties.
• Returns due to reasons other than defects, damages, or our error may be subject to a restocking fee, and return shipping costs may be borne by the customer.
• All returns, regardless of reason, require proof of purchase.